Frequently Asked Questions
Do I have to use a body shop which is approved by my insurance company or can I take the car to a shop of my choosing?
Insurance companies have special arrangements with many auto body repair shops in every city. Therefore, they prefer you send your vehicle to one of these shops. However, no matter what they may suggest to you, you should know that the choice is yours. Therefore, you can always have your vehicle taken to the shop of your choosing. Although we participate in some Direct Repair Programs, not all preferred shops are good shops and not all non-preferred shops are bad ones.
Do your research and choose your own shop. Todays vehicles are very complicated so choose your shop wisely. Remember, just because your car looks pretty when you pick it up does not mean it will function as designed in future collisions. It’s what you can’t see that means the most in collision repair. Look for a shop with a good online reputation, I-CAR gold training, manufacturer certifications and that can provide computerize frame measurements. If they can’t electronically measure your frame, they can’t confirm it’s straight. A tape measure just won’t do when millimeters matter.
My vehicle suffered significant damage in an accident. However, my insurance company did not total it. After repairing, will my car still be safe to drive?
Yes, absolutely. Insurance companies will not “total” your vehicle unless the cost of repairing your vehicle exceeds a certain threshold when comparing it to your vehicle’s value. In the event they do not total a vehicle, you can rest assured that we are in the business of placing your vehicle back to original factory specifications after an accident. In addition to this, we even warranty our work for as long as you own the vehicle. Safety is our primary concern when it comes to customer vehicles. Upon the completion of repairs, we always test drive our customer’s cars and complete a thorough checklist of items to assure operational safety.
How long will it take to repair my vehicle?
This question is a little difficult to answer. There are many unforeseen delays that can happen in our industry. This includes difficulties in obtaining parts and delays caused by insurance companies. However, we do our best to keep our customers in the loop throughout the process so you know what to expect. These issues aside, we will generally provide a ballpark of actual work time estimated and an expected date of completion under the ideal circumstances.
Do I need to arrange for a rental vehicle myself or can you help me with this?
We have relationships with many rental car companies and can certainly assist you with obtaining a vehicle while your primary vehicle is being serviced by our shop. We can also arrange for your pick up and drop off to and from the rental car facility upon request.
Is there a warranty on the repair of my vehicle?
We take pride in our work and will stand behind it. Therefore, all of our work is guaranteed for the life of ownership.
What forms of payment do you accept?
We accept payments from insurance companies, individuals and companies. Payments can be made using cash, check, credit card, money order or by bank wire transfer. However, payment in full is required when the vehicle is picked up.
What if the cost of the repairs exceeds the original estimate provided to the insurance company? Who will pay for the additional expenses?
Insurance companies expect and accept “supplements” from auto body shops like ours. They know and understand that not all damage may have been visible when they first inspected the vehicle. Therefore, when the need arises, we will document the situation and prepare a supplemental estimate for your insurance company. Depending on the issue, they may require re-inspecting the vehicle before paying for the additional repairs. Some insurance companies refuse to pay for complete and proper repairs. In this case or if the customer is paying for the repairs out of their own pocket, then they will be responsible to pay for any additional expenses that may arise.